In the shops today, trying on shoes. I am NOT a shoe person..in desperate need of something to replace my fav poor dead converse 
. I loves them shoes…they are so comfy, they don’t make them the same style anymore or I would just buy another pair the same…how boring am I.
Anyway…back to telstra’s suckage.
So the phone rings, private no..Hmmm. It’s Tesltra, calling to ask why I haven’t paid my bill. Umm, if I had actually received a bill, I might have paid it! He says you must have, the first bill was sent the 14th of April, then many reminders. As I said before..I have had no bill at all from you!
Well your address is Glenbrook St is it not, you would have received them. I am like WTF..I have never even heard of that address, it is no where near where I live…..Well that is the postal address you have given us. Why would I give you an address I have never bloody heard of FFS?! It doesn’t even sounds anything remotely like my address..and give the postal address I give for all bills is the PO Box, I have no idea where you got that from.
So he fixes the address up. The account was already terminated because we only got the phone connected with them to make our broadband connection with Internode faster, the line was switched the internode over a month ago.
He goes on to say the new one is in the mail, due in 14 days or they will have to take further legal action. o.O That surely isn’t the time you give everyone else to pay their normal bills. No, but I am being generous and giving you an extension he says. But it was not my bloody fault in the first place you farked up!!
Was only with them just over a month, and after the issues with a line fault and then this. Thank god it wasn’t any longer!
yup, they sure do suck big fat hair donkey wassits!
They are farking knobs sometimes *doh*. I was so glad when we dumped them.
I hate Telstra with a passion. I don’t care how many offers they make… I’m never going back.
I’ve heard so much bad stuff about Telstra lately, both on the telly (those current affairs shows) and anecdotally. Their systems and processes are not very good at all. Their technicians are all contractors and I don’t think the right hand talks to the left hand. I’m glad I don’t work there – it would be a nightmare.
I had a phone problem (ie no phone working) a while back and they sent out someone twice to look at the outside line before I managed to tell them that it was a fault within the house and I needed that technician to come inside. I finally got one and it was fixed, then they charged me for the mobile calls after they’d said they’d switch things over while my landline was out. I could go on.
Sympathies Leigh, and I’m now looking at how my future will look like. Eeeek!
Same thing happened here to my flatmate and me. We didn’t get our bills for 3 months. The first month, we didn’t realise and then got the call like you and a bloody fine. Kept telling them to send us a bill and some customer service person would say yes and nothing. Arggghhh!!! I’m switching to Optus on moving out.
Like your blog…still have to explore it further.
Why would you expect any better in dealing with Telstra? It is a sheltered workshop for morons.
Don’t get me started on Telstra. Seriously. I could be here all day.
On the plus side, I’ve complained so many times whenever I ring now and say my name I’m transferred to some “customer care” department, which means they’re much nicer to me and don’t hang up when I yell at them for their incompetence.
Telstra and its ability to blow chunks bigger and meatier and stinkier than any other organisation is just one reason why we have everything with Optus. I’d sooner have the Singaporean government spying on me than deal with the daily brain imploding frustrations of that useless company.